In effect from 8 June 2026. Last updated 8 June 2026.
The Terms and Conditions in effect before 8 June 2026 (danish only) can be downloaded here.
Together with the Subscription Agreement, Appendix 1 Services and Appendix 2 Onboarding of FreightSolution, these Terms and Conditions form the contractual basis between FreightSolution ApS (the Supplier) and the Customer. If the Customer has accepted Appendix 3 Marketing, this likewise forms part of the contractual basis. If the Customer has accepted Appendix 3 Marketing, this shall also form part of the contractual basis.
The FreightSolution platform is developed and operated by FreightSolution ApS (the Supplier) and gives the Customer's employees (the Users) access to the Services set out in Appendix 1 Services.
All Services on FreightSolution are web-based and can be accessed by the Customer and the Customer's Users through a browser. The Customer's login provides access to the Services set out in Appendix 1 Services.
The Customer may only use FreightSolution for its own business purposes and may not give any third party access to the platform. The Customer is thus granted a non-exclusive, non-transferable right to use FreightSolution for the term of the agreement.
The Customer ensures that the Users comply with this agreement and with the Supplier's user terms as they apply from time to time.
The Supplier owns all rights to FreightSolution.
The Customer may purchase additional Services or other supplementary offerings, either on a subscription basis or as a one-time payment.
Using the Services on FreightSolution generates Shipment Data. Shipment Data is stored in FreightSolution and may be used for purposes such as Statistics. Shipment Data may contain personal data relating to the Customer's own customers.
Shipment Data and freight agreements are confidential. If the Customer wishes to enter into a separate confidentiality agreement, this can be arranged based on the Supplier's standard template.
All Shipment Data and freight agreements are owned by the Customer. The Supplier may only use Shipment Data and freight agreements to deliver the services that the Supplier is obliged to provide under the Subscription Agreement.
The Supplier is entitled to use anonymised Shipment Data for the development and improvement of FreightSolution, for statistics within the Services offered, and for internal and external business purposes, including reports, marketing and benchmarking. Before any such data is used, the Supplier must ensure that the Shipment Data is fully anonymised and contains no personal data.
The Customer is the data controller and the Supplier is the data processor. The Customer may therefore delete or anonymise Shipment Data itself at any time.
The Supplier does not delete Shipment Data during the term of the agreement unless the Customer requests it. When the Subscription Agreement ends, the Supplier will delete all Shipment Data.
The Supplier ensures that Shipment Data is stored securely and is not lost.
In the event of a personal data breach, the Supplier is obliged to notify the Customer as soon as the Supplier becomes aware of the breach. It is the Customer's responsibility to notify any supervisory authority to the extent required.
The Supplier uses third-party technical sub-processors within the EU/EEA. Shipment Data is therefore stored within the EU.
The Supplier stores personal data relating to the Customer and the Users of the platform. This information is used for general purposes such as sales and marketing.
The Supplier is the data controller for this processing and stores the data in CRM and ERP systems.
The Customer's Subscription Agreement includes access to customer service on all weekdays between 8:00 and 16:00, by phone, email or chat.
Contact details:
We aim to carry out maintenance and changes to FreightSolution with the least possible inconvenience to the Customer. Major changes will be announced by the Supplier, for example in a newsletter.
Prices for the Services are set out in Appendix 1 Services.
Purchases of Services and Additional servicesnot covered by the Subscription Agreement are invoiced based on the time spent and at the applicable hourly rates, rounded up to the nearest hour.
Services and Additional services fall due for payment in accordance with the payment term stated on the Supplier's invoice.
All prices are stated exclusive of VAT and duties.
The Supplier may adjust all prices and fees once a year.
The Customer's access to FreightSolution may be suspended if payment under the Subscription Agreement is not made. Access is restored once payment has been registered.
The Supplier is not liable for indirect or consequential losses arising from the use of the purchased services.
Direct, documented losses resulting from the Supplier's breach of the obligations described in the Subscription Agreement are limited to a maximum of the amount the Customer has paid for the period preceding the month in which the loss is identified.
The Customer is responsible for ensuring that prices and data in the Calculator are correctly set up and maintained. The Supplier is not liable for losses resulting from errors in the Customer's price setup.
Either party may terminate the Subscription Agreement with immediate effect in the event of the other party's material breach, provided the breach is not remedied within 30 days of a written demand.
In the event of the Customer's non-payment, the Supplier may terminate the Subscription Agreement with 30 days' notice after a payment reminder has been issued, if payment is still not made.
