More than €13,000 refunded — and a pause that put a number on the value
"You get a partner who takes ownership and supports you all the way."
About GrejFreak.dk
Founded in 2008, GrejFreak.dk is one of Denmark's largest online retailers of outdoor, hunting, military, and professional gear. The company has offices, a warehouse, and a showroom in Viby J, and ships to customers across Denmark and abroad.
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The challenge: A handful of carriers — and just as many ways to invoice
GrejFreak works with several different freight carriers for both inbound and outbound shipments. Every carrier invoices its own way — different structures, different fees, different surcharges.
To manage the invoices, GrejFreak built its own setup in Excel. It gave them the overview they needed — as long as volume stayed manageable. But as the business grew, the number of invoices and line items grew faster than any manual process could keep up with. When the same type of fee goes by a different name from carrier to carrier, every invoice has to be checked line by line against its specific agreement. More shipments meant more comparisons.
Therefore the manual checks started eating into time that could go toward tasks that actually moved the business forward.
"It took a lot of time and energy to go through the invoices manually, and it pulled focus from other important tasks in our day-to-day. At the same time, the complexity increased the risk of errors — and we realized we'd actually been overpaying."
- Andreas Schmidt Østergaard, Chief Digital Officer, GrejFreak.dk
GrejFreak was looking for a solution that could both catch errors and free up time. Just as much as it was about cost control, it was about peace of mind — taking control of a cost item that had become both a time drain and a financial risk.
The doubt that ended up confirming the choice
GrejFreak chose FreightSolution after a series of conversations in which their specific challenges were understood from day one. No other providers were ever in the running — the dialogue and advice alone made the decision clear.
They started with Invoice Audit, which automatically receives and validates every single invoice against the relevant freight agreement. That meant they could now catch every billing error and discrepancy without spending time on it themselves.
The manual review disappeared from their day-to-day immediately. But beyond the time saved, the first few months didn't deliver the concrete gains — in the form of significant errors or savings — that GrejFreak had hoped for. So they did what any responsible business does with a cost item that hasn't yet proven its return: they paused the partnership temporarily to reassess the need.
The pause quickly became an eye-opener. Without FreightSolution, the checks went back to being manual — and the overview of costs went with it.
"During the period without FreightSolution, we lost that same overview and had to go back to spending time on manual checks. It became clear just how much time and security we'd actually gained with the system — especially when we suddenly discovered bigger errors that we hadn't caught ourselves."
- Andreas Schmidt Østergaard, Chief Digital Officer, GrejFreak.dk
GrejFreak decided to resume the partnership — and larger errors that had gone uncaught in the meantime quickly surfaced. A concrete answer to the question they'd set out to answer.
As GrejFreak puts it: "Once we started catching errors, it became clear how much value FreightSolution actually brought. It confirmed that the solution wasn't just a cost, but a real investment with measurable impact. That's why we chose to resume the partnership."
The partnership today: a team, not just a system
According to GrejFreak, FreightSolution has "given us an efficient, automated system that checks freight agreements and invoices across multiple carriers. That means we save time and avoid human error.".
But the system doesn't stand alone. Every month, FreightSolution's logistics specialists proactively follow up with a short analysis of the invoices loaded into the system — what the numbers show, and what's worth acting on. It's a built-in part of Invoice Audit, meaning GrejFreak gets full visibility into how their freight costs are developing, without having to take the initiative or set aside resources for it themselves.
"They proactively check in every month with an analysis of our invoices. In a busy day-to-day, that means we get full visibility without having to lift a finger — and we feel confident knowing someone's keeping a close eye on it." says Andreas Schmidt Østergaard.
This isn't a system they bought — it's a team they work with.
The result: More than €13,400 in return — and time for what actually creates value
Since resuming the partnership, Invoice Audit has uncovered billing errors that have earned GrejFreak a refund of more than €13,400 in total. FreightSolution takes no cut of that money — every single euro goes straight back to GrejFreak.
Just as noticeable internally: the administrative burden is gone from the logistics department. The hours that used to go into checking invoice lines are now spent on work that actually creates value, and the team has gained peace of mind and control over a cost item that keeps growing right along with the business.
"I'd absolutely recommend FreightSolution to companies with complex freight setups and a high volume of invoices. You save both money and time — and most importantly, you get a partner who takes ownership and supports you all the way."
Andreas Schmidt Østergaard, Chief Digital Officer, GrejFreak.dk
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